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1. We see competent and motivated employees as the key to success.

We invest in apprenticeships and further-education as well as training, where we promote the further development of the workforce and support apprentice programmes.

2. Our customers and partners can rely on us.

Our customers can have full confidence in our products and services. The customer requirements must be met and exceeded insofar as this is possible.

3. We work according to the "zero-error" strategy.

The first step is to change the attitude towards mistakes in all areas of the company. When mistakes happen, they must be immediately and systematically investigated and permanently fixed. By “making fewer and fewer mistakes”, we gradually approach our declared "zero-error" target.

4. We are constantly working on improvements.

Our processes and products are constantly monitored and improved. This is achieved through the consistent use of systematic problem-solving methods. Quality problems are dealt with quickly and sustainably.

5. We make demands on our suppliers.

Our suppliers make a significant contribution to our quality; therefore, we give them clear specifications and targets. Their adherence to our specifications and fulfilment of objectives is regularly reviewed.